Алексей
• Basic check-up
Russian Federation
Russian Federation
Dec 30, 2021
Verified review.
This is my third visit to Memorial, and this time I am unpleasantly surprised by the organization and quality of services. In order: 1. Meeting at the airport: a leaflet with an indication of the person who meets “Memorial” was placed on the airport post, none of the Memorial employees got in touch, and the wait for the car took more than 40 minutes. 2. On the day of the examination, delivery from the hotel to the clinic was not organized. The day before, there was an agreement that the car would arrive at 9:00, went out in advance and waited 25 minutes, after which they contacted the manager, who explained the absence of the car with a significant workload and offered to call a taxi and come by themselves. As a result, we arrived at the Memorial at almost 10:00. 3. I didn’t like the quality and attitude of the staff during the survey: 3.1. at the reception at the mammologist, my wife stood undressed to the waist, and the nurse invited the male translator to enter the office without warning (!!!!!!). 3.2. At the appointment with the urologist in the office without my permission, there were two more people, in addition to the doctor and the translator !!!! All the doctor's recommendations were superficial: not to hypothermia, regular sex and an active lifestyle. Was that why I went to the Memorial ??? Doctors in Russia told me this! 3.3. There was a feeling that the entire examination for 1440 euros, for information, for 4 people, boiled down to recommendations to undergo additional treatment with them, for example: 3.3.1. according to the analyzes of the gynecologist, an infection was detected and it was proposed to hand over an extended urine test for 416 lire for a surcharge. The analysis was submitted, in the end, no one reported the result of the analysis, until we ourselves began to ask questions. When the manager realized that we would not come for a subsequent paid visit, the answer was that the analysis was in order. 3.3.2. the ophthalmologist strongly recommended that my mother have an operation at his memorial, offering a recording. 4. In addition to the organization: 4.1. For the whole day, we could not go through all the paid doctors (bone mass for women and a therapist), despite the fact that we refused to be examined by a dentist. We were offered to come the next day for an additional examination. Only on urgent request, we were received by a therapist from another department. Conclusion: I categorically do not recommend the memorial for examination. With a price / quality ratio, it does not stand up to scrutiny.
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