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Friendly staff

All the staff and doctors were skilled, helpful, knowledgeable, and very kind. My experience has been very good.

I was assisted from beginning to end! Great price with a great and safe experience.

This doctor is EXCELLENT. He’s certified, he’s up to date on all treatments. He is judicious and skilled at not just the Sufi al techniques but the aesthetics of the craft. His personality is calm and kind and his staff is supportive. I have had two procedures with him over these past three months and plan to make him ‘my doctor.’ Love this clinic!

Honestly, not really anything except for maybe a clearer structure of post-op recovery therapies and a liaison service or someone to help schedule them efficiently.

I had a great experience with Dr. Marroquin and staff.

I was not given correct information about the required duration of my stay after surgery. I was also told I needed to lose a significant amount of weight after I booked the surgery and paid the deposit. I had already arranged my flights and hotel and had to reschedule because there was no possible way to lose that amount of weight in the original time frame.

The doctor did not need with me before the surgery to ask anything that I wanted. They did not do a good job on the surgery. I would not go back

My coordinator, Carlo, was amazing. He was prompt with answers to any questions. Surgeon, Dr Ayala was very personable and friendly. Staff at clinic was nurturing.

Maybe some post recovery snacks would have been nice.

The surgery had to be delayed because I was not feeling well right after arriving at my hotel. I came from outside Mexico for the procedure. We were able to do it a week later, and I stayed extra days for the reschedule. The staff is great and very personable. On the phone I spoke to and messaged the Doctor's personal assistant, and he speaks and writes great English. On the day of surgery, I stayed overnight following the procedure, and my night nurse had her phone set up so we could speak, translating questions, answers, and instructions back and forth. The dinner was beverages, yogurt, freshly made grilled chicken with steamed vegetables, the morning breakfast was eggs, yogurt with melon for breakfast. I stayed in a private room. I saw Dr. Aguilera right after I was prepped for surgery by the anesthesiologist and two nurses, who introduced themselves. Dr. Aguilera met me in the operating room, before I was given the final dose of sleeping medication, and was the first person I saw, still in the operating room, when emerging from anesthesia. The following day, the doctor checked my sutures and gave me some advice about what to do and not to do, the following day. He was satisfied with my recovery, so my head and neck were wrapped up for the Uber ride back to my hotel apartment. We had a stove, microwave, dishes and a full refrigerator in the room where we were staying. This is so convenient for gel packs, fresh foods and juices. I felt extremely comfortable traveling home on a three-hour flight, 10 days after the operation. Based on my experience, Plan fourteen days, giving yourselves an opportunity to settle in will make for a much more gratifying experience. Mexico City is quite easy to travel around, and since it is high altitude, the best way to adjust is to see the city or neighborhood you live in as you prepare for your procedure. I highly recommend Dr. Aguilera; I am healing well, and I am happy with the results.

The internet reception is not good on the sidewalk in front of the building, probably due to the other tall buildings. Just make sure you have made any arrangements for pick-up in the office where the wi-fi is.

Competence of Dr and staff.

Nothing signifigant to criticise, went fairly smooth.

The staff at the clinic was accommodating. The coordinator from Bookimed and from the doctor ensured my questions were answered.

Dr. Ayala's brevity and lack of check up after the surgery. I didn't meet him more than 15 (when I was conscious since I was under anesthesia when he operated on me).