Privacy Policy


Last updated: 22/03/2018

We Bookimed Limited (the “Company”, “Bookimed”, “We”, “Us”, “Our”) value Your private information, therefore We try Our best to ensure that Your personal information is protected and well secured. For purposes of protecting Your personal information please read and accept the following Agreement.

This Privacy Policy together with the Terms of Service form the entire agreement (the “Agreement”, the “Policy”) between Bookimed and the User ( “the User”, “You ”, “Your”) which regulates relationships arising from using of the Website (“the Website”) and or the services provided to the User by Bookimed (the “Services”, the “Service”).

This Privacy Policy applies to the Website and the Service owned and operated by Bookimed and/or Bookimed affiliates (collectively, “Bookimed”). By using the Website and/or Our Services User fully accepts this Privacy Policy and allows the Company to collect, use and/or disclose information in accordance with this Agreement and confirms the fact that We have an authority to perform such actions.

We inform You that Your personal information is being collected for a lawful purpose. Without having provided Us with Your personal information, We won’t be able to provide You with a service that You have chosen. Therefore, collection of data is necessary and directly related to the purpose of Our service.

By using the Website and the Services You confirm that You have sufficient legal capacity and ability to act in accordance with laws of Your country to consent to this Agreement and consent to the processing of Your personal information under the terms and conditions set forth herein. In case You do not possess sufficient legal capacity, You hereby confirm that the consent to this Agreement was provided by Your parents or fiduciaries who have the full civilian capacity and are authorized by the laws of Your jurisdiction to give such consent.

The supply of Your personal data has voluntary nature. It is Your sole decision whether or not You want to provide Us with Your personal information. However, if You are willing to use Our Service You will have to disclose personal information as stated in this Agreement. Your personal information will be used for the purpose of Us delivering Our Services to You .

Bookimed proclaims and accepts its responsibility to protect the User’s private information. This document contains the rules upon which such information is gathered and/or used, and also reasons for disclosure of such information. These rules apply to any personal information gathered by Bookimed.

We reserve a right to revise and to change the Agreement. In case of adopting any changes to this Privacy Policy We shall inform You by updating the date at the top of this Policy, therefore We suggest visiting this Policy from time to time. We strongly encourage You to familiarize Yourself with the Policy when You access the Website in order to stay informed about Our information methods and ways in which You can help protect Your confidentiality.

In case You do not agree with the Agreement as a whole or with a part of it, please immediately stop using the Website and/or Services presented on it.


The owner of personal information - a legal person that defines the purpose of processing personal information, establishes the composition of this information and procedures for their processing unless otherwise specified by law;

Consent - any voluntary expression of an individual to grant permission to process personal information in accordance with the stated purpose of the processing;

Personal information processing - any action or set of actions performed in whole or in part in the informational systems that are related to the collection, registration, accumulation, storage, adaptation, modification, renewal, use, and distribution (distribution, realization, transfer), depersonalization, destruction of information about the individual;

Personal information / Personally Identifiable Information (“PII”) - is any information that relates to an identified or identifiable living individual;

Specific information - is any information that describes You as an individual and indicates Your special conditions. Such information may include but is not limited to: information regarding medical status, health, sex life, habits, racial or ethnic origin or religious conviction etc.

Medical Provider - is any Medical Institution that provides medical services of a different kind to patients on behalf of and/or as a partner of Bookimed.


Information collected automatically

While using Our Website and/or Our Services, certain information is being collected automatically. By entering and using the Website and the Service You give Us Your consent to process and collect the following information:

  • Log files: We register the information concerning the use of the Website, including IP address, address of another website the User came to the Website from, time of the visit, and browser type and language version;
  • Device information: We collect the information in relation to the device (may refer further in the text as “the device”) You are using in order to get the access to the Website, including the information about device’s software and hardware etc.
  • Usage information: We collect the information relating to the usage of the Website, including Your actions on the Website if such actions are present;
  • Geolocation information: We collect the information about Your geolocation.

We may also get the information from other sources and combine it with the information which we are gathering through the Website.

How do we use such information?

The information that is collected automatically is used for, but not limited to, the following instances:

  • To provide the User with the latest updates of the Website and/or the Service;
  • To notify the User of any special offers that may become available on Our Website;
  • To comply with the applicable law;
  • In order to provide You with all the functionality of the Website and Services;
  • In order to gather internal analytics and to improve Our service.

Information Provided by You

In order to use the full functionality of Our Website and Services, You may be required to provide certain Personal and Specific Information, such information may be collected upon the creation of a Personal Account, (for more detailed information related to the operation of Personal Account, please familiarize Yourself with Our Terms of Use) including but not limited to the following:

  • Name and Last Name;
  • Age / Date of Birth;
  • Address;
  • Telephone number;
  • E-mail;
  • Copy of the ID or the ID number.

In order to provide Our services to You in full, it is required that You provide Us with a short description of Your request in a special form on Our Website. Such request may contain medical, and other personal or sensitive data. Please be attentive when providing such data. Bookimed applies best efforts in order to keep such, and other information collected from You , safe and secure, however We cannot ensure complete security due to unforeseeable technical malfunctions and/or other reasons and action that are beyond Our control. Therefore it is Your sole responsibility to choose what information to indicate in any part of Our Website and/or Service. However, You may request for access to and correction of Your personal data, in case if You consider that information You have provided is inaccurate. For further information related to such request please contact us at

Phone calls and other means of communication

Information described above and hereafter may as well be collected via a telephone call/conversation with one of Our representatives in order to provide the Service.

NOTE: In case You do not agree with the Agreement as a whole or with a part of it please do not provide any Personal and/or Specific information via phone call and/or via alternative means of communication (e.g. messengers, email etc.).

In order to comply with the applicable laws, We are required to record the phone calls between You and Our representatives. We are also required by law to preserve such recordings for a period of not less than two years. We treat such recordings with full responsibility and awareness of their content, however it is Your sole responsibility to choose what information You disclose and provide on such call with Bookimed representative.

Use of Personal and other Specific information

We may use Personal Information and/or Specific information about You for different purposes, including but not limited to:

  • Providing You with different kinds of assistance arising from the purpose of Our Website and/or Service;
  • Guide You through Our Website and available Services and offers;
  • Tailoring the solution precisely to Your specific needs.
  • Creating a profile of You in Our system for a more efficient Service provision in the future.
  • Providing updates, news and information concerning the Website and Our Company’s work, which in Our sole opinion may be of interest to You;

By accepting this Policy or by providing Us with information in any other way, You give Your explicit consent to the processing and transferring of the information.


Bookimed, in the course of its operations, may use third party partners, service providers and affiliates to fulfil its services, and may share the information provided by the User to such third parties. Bookimed shall remain responsible for the data collected and shared under the Privacy Policy, except where it can be established that Bookimed was not responsible for a violation.

Except in situations clearly stated within this Policy, We do not disclose, sell, lease, lend, rent or make available personal information of the User to any third parties.

We may disclose Your personal information in accordance with, but not limited to, the following provisions:

  • Transferring such data to the Medical Provider selected by User, or if no specific Medical Provider is selected, to a Provider selected by Bookimed based on certain criteria (health condition, preferred country, the language spoken by the Medical Provider and the User, the responsiveness of the Medical Provider in previous cases, and the “best price” for the procedure the User seeks) for either a quote or a booking of medical services provided by the Medical Provider.
  • Providing any service a User signed up for by means of this Website.
  • In case suppliers, consultants and other service providers who need access to such information in order to perform work on Our behalf;
  • If we believe that Your actions are not complying with the spirit or the text of Our Agreements or policies for Users, and/or to protect the rights, property, and safety of the Company or other individuals;
  • In case third parties which are willing to provide relevant content for You and have legal relationships with Us (in this case We provide depersonalized information only).

NOTE: The User consents that Bookimed may monitor, review or analyse the User communications either on the Website or over email with the Medical Provider partner of Bookimed for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research, and customer support purposes. In general, Bookimed uses automated methods to monitor, review or analyse the User communications, however, occasionally Bookimed may need to manually review some communications for fraud investigations and customer support, or to assess and improve the functionality of these automated tools.

In the event that Bookimed undertakes or is involved in any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event, then Bookimed may sell, transfer or share some or all of its assets, including the User information. In this event, Bookimed will notify the User before any personal data and specific personal data is transferred and becomes subject to a different privacy policy.

User’s control on Information

User reserves the right to oppose the collection of all information mentioned herein, or otherwise to choose the way it is treated. A User is also entitled to be deleted from all Our systems and databases - which means that Bookimed, upon User’s request, shall delete all information that has been collected from User during the whole use of the Website and the Service. In order to fulfil any of the above a User should contact Us via email, and to indicate the description and reason of the specific request.


Bookimed uses cookies or similar technologies to analyze trends, administer the Website, track Users’ movements around the Website, and gather demographic information about Our User base. You can control the use of cookies in Your browser settings You can allow or forbid the use and acceptance of cookies on Your computer.


We may allow third parties to provide contextual and other advertising and to provide analytical services related to the work of the Website and/or the Service. These individuals may use different identifiers to collect information about the usage of the program, including Your IP address, MAC address, device identifiers, software and hardware, time zone and information about usage, including, but not limited to the Information Collected Automatically. This information may be used by the Company and others, among other things, to determine the popularity of certain content, to provide contextual and other advertising, and for a better understanding of Your activities on the Website.


The Website pages can contain links to websites, services, and functions of third parties, subsidiaries, and affiliates that may use and conform to different rules and procedures of confidentiality provision from those stated here. Bookimed is not responsible for the policy of confidentiality of such resources.


We take reasonable measures to protect Your personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction.

Moreover, We are actively monitoring and enforcing the information protection standards during all of Our activities, namely:

· Limitation of the rendered access to information only to those employees who need it for providing services to the User;

· Signature of non-disclosure agreements by employees;

· Signature by partners and external companies invited for fulfillment of particular functions of non-disclosure agreements and agreements concerning non-usage of such information for any unauthorized purposes;

· Storing of the personal information obtained from the User in encrypted form, at protected servers secured from unauthorized access.

Since there is no perfect secure method of protecting information during its storage, processing, and transfer into electronic form, We do not give the full warranty of its complete safety, despite all efforts made by the Company.


If You have any questions, concerns or suggestions regarding Our Privacy Policy, please contact Us at

Push Notification: with Your consent, We may send a Push Notification when You are on the Website or to Your email or mobile number that You specified upon completion of the request form on the Website to provide information related to the Website, service updates, promotional messages and other relevant messages.

By filling out the request form on the Website, You automatically agree to receive informational or advertising messages from the Company and/or its partners.


The Company will store and use information as long as it is necessary to provide quality services and as long as such use is recognized by the Company as expedient.

Disclaimer: The original, legally binding version of this document is written in English, and it is translated into other languages for the courtesy of Our non-English-speaking Users. If there are any discrepancies between the English version and a translated version, the English version supersedes the translated version.