We Bookimed Limited (the “Company”, “Bookimed”, “We”, “Us”, “Our”) value Your private information, therefore We try Our best to ensure that Your personal information is protected and well secured. For purposes of protecting Your personal information please read and accept the following Agreement.
We inform You that Your personal information is being collected for a lawful purpose. Without having provided Us with Your personal information, We won’t be able to provide You with a service that You have chosen. Therefore, collection of data is necessary and directly related to the purpose of Our service.
By using the Website and the Services You confirm that You have sufficient legal capacity and ability to act in accordance with laws of Your country to consent to this Agreement and consent to the processing of Your personal information under the terms and conditions set forth herein. In case You do not possess sufficient legal capacity, You hereby confirm that the consent to this Agreement was provided by Your parents or fiduciaries who have the full civilian capacity and are authorized by the laws of Your jurisdiction to give such consent.
The supply of Your personal data has voluntary nature. It is Your sole decision whether or not You want to provide Us with Your personal information. However, if You are willing to use Our Service You will have to disclose personal information as stated in this Agreement. Your personal information will be used for the purpose of Us delivering Our Services to You .
Bookimed proclaims and accepts its responsibility to protect the User’s private information. This document contains the rules upon which such information is gathered and/or used, and also reasons for disclosure of such information. These rules apply to any personal information gathered by Bookimed.
In case You do not agree with the Agreement as a whole or with a part of it, please immediately stop using the Website and/or Services presented on it.
The owner of personal information - a legal person that defines the purpose of processing personal information, establishes the composition of this information and procedures for their processing unless otherwise specified by law;
Consent - any voluntary expression of an individual to grant permission to process personal information in accordance with the stated purpose of the processing;
Personal information processing - any action or set of actions performed in whole or in part in the informational systems that are related to the collection, registration, accumulation, storage, adaptation, modification, renewal, use, and distribution (distribution, realization, transfer), depersonalization, destruction of information about the individual;
Personal information / Personally Identifiable Information (“PII”) - is any information that relates to an identified or identifiable living individual;
Specific information - is any information that describes You as an individual and indicates Your special conditions. Such information may include but is not limited to: information regarding medical status, health, sex life, habits, racial or ethnic origin or religious conviction etc.
Medical Provider - is any Medical Institution that provides medical services of a different kind to patients on behalf of and/or as a partner of Bookimed.
INFORMATION COLLECTION AND USE
Information collected automatically
While using Our Website and/or Our Services, certain information is being collected automatically. By entering and using the Website and the Service You give Us Your consent to process and collect the following information:
We may also get the information from other sources and combine it with the information which we are gathering through the Website.
How do we use such information?
The information that is collected automatically is used for, but not limited to, the following instances:
Information Provided by You
In order to provide Our services to You in full, it is required that You provide Us with a short description of Your request in a special form on Our Website. Such request may contain medical, and other personal or sensitive data. Please be attentive when providing such data. Bookimed applies best efforts in order to keep such, and other information collected from You , safe and secure, however We cannot ensure complete security due to unforeseeable technical malfunctions and/or other reasons and action that are beyond Our control. Therefore it is Your sole responsibility to choose what information to indicate in any part of Our Website and/or Service. However, You may request for access to and correction of Your personal data, in case if You consider that information You have provided is inaccurate. For further information related to such request please contact us at email@example.com
Phone calls and other means of communication
Information described above and hereafter may as well be collected via a telephone call/conversation with one of Our representatives in order to provide the Service.
NOTE: In case You do not agree with the Agreement as a whole or with a part of it please do not provide any Personal and/or Specific information via phone call and/or via alternative means of communication (e.g. messengers, email etc.).
In order to comply with the applicable laws, We are required to record the phone calls between You and Our representatives. We are also required by law to preserve such recordings for a period of not less than two years. We treat such recordings with full responsibility and awareness of their content, however it is Your sole responsibility to choose what information You disclose and provide on such call with Bookimed representative.
Any information provided to You in any way from a third party not related in any way to Bookimed and or its Representatives should not be regarded by User as information provided from and by Bookimed. Bookimed and its employees, management, partners, shareholders, and agents shall not be held liable express or implied for any material or health damage/loss incurred due to the use of such information and/or such communication.
Use of Personal and other Specific information
We may use Personal Information and/or Specific information about You for different purposes, including but not limited to:
By accepting this Policy or by providing Us with information in any other way, You give Your explicit consent to the processing and transferring of the information.
PERSONAL INFORMATION DISCLOSURE
Except in situations clearly stated within this Policy, We do not disclose, sell, lease, lend, rent or make available personal information of the User to any third parties.
We may disclose Your personal information in accordance with, but not limited to, the following provisions:
NOTE: The User consents that Bookimed may monitor, review or analyse the User communications either on the Website or over email with the Medical Provider partner of Bookimed for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research, and customer support purposes. In general, Bookimed uses automated methods to monitor, review or analyse the User communications, however, occasionally Bookimed may need to manually review some communications for fraud investigations and customer support, or to assess and improve the functionality of these automated tools.
User’s control on Information
User reserves the right to oppose the collection of all information mentioned herein, or otherwise to choose the way it is treated. A User is also entitled to be deleted from all Our systems and databases - which means that Bookimed, upon User’s request, shall delete all information that has been collected from User during the whole use of the Website and the Service. In order to fulfil any of the above a User should contact Us via email firstname.lastname@example.org, and to indicate the description and reason of the specific request.
THIRD-PARTY SERVICES, ADVERTISING, ANALYTICS
We may allow third parties to provide contextual and other advertising and to provide analytical services related to the work of the Website and/or the Service. These individuals may use different identifiers to collect information about the usage of the program, including Your IP address, MAC address, device identifiers, software and hardware, time zone and information about usage, including, but not limited to the Information Collected Automatically. This information may be used by the Company and others, among other things, to determine the popularity of certain content, to provide contextual and other advertising, and for a better understanding of Your activities on the Website.
The Website pages can contain links to websites, services, and functions of third parties, subsidiaries, and affiliates that may use and conform to different rules and procedures of confidentiality provision from those stated here. Bookimed is not responsible for the policy of confidentiality of such resources.
We take reasonable measures to protect Your personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction.
Moreover, We are actively monitoring and enforcing the information protection standards during all of Our activities, namely:
· Limitation of the rendered access to information only to those employees who need it for providing services to the User;
· Signature of non-disclosure agreements by employees;
· Signature by partners and external companies invited for fulfillment of particular functions of non-disclosure agreements and agreements concerning non-usage of such information for any unauthorized purposes;
· Storing of the personal information obtained from the User in encrypted form, at protected servers secured from unauthorized access.
Since there is no perfect secure method of protecting information during its storage, processing, and transfer into electronic form, We do not give the full warranty of its complete safety, despite all efforts made by the Company.
Push Notification: with Your consent, We may send a Push Notification when You are on the Website or to Your email or mobile number that You specified upon completion of the request form on the Website to provide information related to the Website, service updates, promotional messages and other relevant messages.
By filling out the request form on the Website, You automatically agree to receive informational or advertising messages from the Company and/or its partners.
STORAGE OF THE INFORMATION
The Company will store and use information as long as it is necessary to provide quality services and as long as such use is recognized by the Company as expedient.
Disclaimer: The original, legally binding version of this document is written in English, and it is translated into other languages for the courtesy of Our non-English-speaking Users. If there are any discrepancies between the English version and a translated version, the English version supersedes the translated version.
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*Your contact information will be used only for medical consultation and won't be shared.