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Bookimed Help Center
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About Bookimed
What is Bookimed?
Bookimed is a platform of searching for medical solutions and treatment arrangement in 28 countries. Bookimed takes on all the issues so a patient can focus on own health and recovery.
How do we work?
- You submit a request on Bookimed website.
- Bookimed medical coordinator contacts you to know all the details of your case and chooses the best treatment options.
- You receive individual treatment programs with prices from the hospitals. Then you choose the most appropriate one.
- We organize your medical travel and assist you 24/7 before, during, and after your visit to clinic. .
- You undergo treatment. We stay in touch even after your returning home.
What hospital do you represent?
Bookimed is an independent international organization. We have gathered 620+ hospitals and do not represent the interests of any. Our goal is to find the best solution for you, and you make a decision by yourself.
What hospital are you calling from?
Bookimed medical coordinator is independent of the medical centers represented on our website.
Where do you call from?
You receive a call from the coordination center responsible for your region.
Bookimed service
What services do you provide?
- We provide objective information about treatment in 28 countries.
- We assist you in choosing a hospital and doctor according to your particular case.
- We prepare all the documents and send them to the hospitals to receive a treatment program. We get a fast answer from the hospitals within 2-4 days, in urgent cases — within 24 hours.
- We arrange a trip for treatment and stay in touch 24/7 to solve all the unforeseen issues.
Is it possible to get a remote consultation?
Yes, it is. Bookimed provides the Second opinion service. This is a remote consultation with a foreign doctor. S/he provides answers to all your questions about the diagnosis and treatment options.
Learn more
How to get a remote consultation?
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Please, prepare the following documents:
- medical report
- test results
- disease history
- prescribed treatment plan (if any). - Bookimed MD will contact you on the shortest notice to schedule the remote consultation with a specialist. You will receive an opinion report after the consultation.
All you need for the consultation is a computer or laptop with Internet access.
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Cost and payment of services
How much do Bookimed services cost?
You do not pay for Bookimed services. Our work is financed by hospitals we cooperate with, because we take on some of the functions of their foreign patients departments. Our services do not affect your bill.
Learn more about it
How much do diagnostics and treatment cost?
The cost of diagnostics and treatment depends on the prescribed procedures and price policy of a particular hospital. You can receive a cost of treatment from Bookimed medical coordinator.
How to pay for treatment?
You pay for the procedures at the hospital desk. The types of payment differ depending on the country. For instance, German medical centers demand a prepayment before treatment. If a final cost of services is lower, hospitals return unused money on the patient’s account.
There are several options for payment: cash, bank transfer, card payment via terminal. To clarify the specifics of payment in a particular hospital, contact the Bookimed coordinator.
There are several options for payment: cash, bank transfer, card payment via terminal. To clarify the specifics of payment in a particular hospital, contact the Bookimed coordinator.
Do you give a discount?
In some cases, we provide special prices available only for our patients. Bookimed medical coordinator can give more information about discounts.
Medical solutions
How do you choose a hospital?
Your request is handled by a medical coordinator who takes into account:
- the features of your case;
- success rates statistics regarding a particular disease treatment;
- doctors’ experience;
- the level of equipment;
- international accreditations, prestigious certifications;
- pricing;
- service of a hospital;
- your preferences (for instance, a climate or location of a hospital).
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Guarantees
Does a hospital guarantee effectiveness of treatment?
Medical institutions provide statistics: a number of conducted procedures and the percentage of their effectiveness.
The quantity of performed surgeries, qualification, and experience of doctors, technical equipment effect the statistics. Bookimed will help you to choose a hospital with the best success rates.
Bookimed medical coordinators
Who is Bookimed medical coordinator?
Bookimed medical coordinator is a practicing physician who coordinates you from the first request to returning home from a hospital. A coordinator helps to choose the best specialist, a hospital, and treatment program. Bookimed MD takes your trip under control and stays in touch 24/7. Learn more
Why do certified medical experts consult at Bookimed?
As doctors, we know what progressive methods are applied in the medical institutions. So, we can choose the most appropriate treatment option in your particular case.
As coordinators, we have all the information about treatment abroad. We know what challenges a patient can face during treatment abroad and solve them in the shortest time.
What do Bookimed medical coordinators specialize in?
Specialists in different areas work at Bookimed: therapists, cardiologists, radiologists, surgeons, recreation therapists, gastroenterologists, neurologists, etc.
What languages do medical coordinators speak?
We speak 11 languages: English, Arabic, Hindi, Urdu, Punjabi, German, Turkish, Georgian, Czech etc.
Arranging your trip
Do you assist with medical visa applying?
Yes, we do. We help to receive an official invitation from a hospital chosen by a patient. If you need an urgent hospitalization, it is possible to receive a visa in fast forward (in some countries).
Do I need a visa?
Is it possible to organize treatment in urgent cases?
A specialist can give a consultation remotely via call or online conferencing. It is called a Second medical opinion
Will somebody meet me at the airport? How can I get to a hospital?
A representative of a medical facility will meet you at the airport and provide with a transfer.
What language do doctors speak in a hospital?
There are international departments in the hospitals which accept the international patients. They usually provide language assistance in English and other languages.
Who can solve unforeseen issues appeared during the treatment?
Bookimed Care Department stays in touch 24/7. We coordinate you during the treatment. You can reach us at any time.
Where will I live during the treatment?
In case of hospitalization, you will live in a hospital. If treatment is outpatient, accommodation is also possible in a hotel or apartments. Depending on a hospital policy, your accompanying person can stay with you or live in a hotel.
What conditions and wards are in a hospital?
It depends on a particular hospital. Usually, hospitals have several types of wards: 2-bed, 3-bed and lux rooms. VIP-conditions are available in the private medical institutions. The wards are equipped according to the hotel standards: there is a bathroom, TV, WiFi.
The infrastructure of the large hospitals may include hotels, pharmacies, cafes, restaurants, play areas, fitness.
Bookimed medical coordinator will inform you on conditions available in a specific medical facility.
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Personal data
Is it necessary to send you my medical records?
Bookimed medical coordinator sends medical records, results of your tests and examinations to the chosen facilities. Then specialists discuss the most appropriate treatment tactics and make an estimate. So you get the treatment plan and its cost before a trip.
Why do you need my passport data?
Your passport data are required for receiving an individual treatment program from a medical facility and executing of an invitation. A hospital creates an individual card to accept a patient.
Who has access to my medical and personal information?
Your medical documents and passport data are available only to Bookimed and the chosen hospital according to our Privacy Policy.
Still have questions?
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Submit a request to receive a free consultation. We will call you back and answer all your questions.